Quality Policy

About us

​Quality Policy

Saint-Gobain PAM UK is accredited by the British Standards Institute to the ISO 9001:2008 Quality Assurance scheme registered firm FM12908.

The company operates a coordinated approach to quality across the company's three market sectors and three sites, working in line with Saint-Gobain PAM UK's quality policy and quality manuals. Product quality is governed by expertise in the manufacturing process, and our goods also carry third party approvals such as the BSI Kitemark.

Rigorous internal quality audits are regularly carried out to highlight areas of improvement and these are supplemented by six-monthly compliance audits by the respective controlling bodies.

Our Quality Policy is thus:

  • We develop a company culture able to deliver world-class customer satisfaction service levels 

  • We strive to understand and deliver the expectations of our customers and other interested parties 

  • We use the strengths of our business and aim to become our customers' first choice through the actions of our people

  • We develop our products, services, processes and people through the implementation of best practices to ensure we provide our customers with their desired solutions 

  • We continually improve our performance to ensure our customers obtain best value by pursuing the company's strategy to become our customers' first choice

  • We ensure that we fully implement the requirements of the Quality and Service Ambition of the Pipe Activity 

We demonstrate our commitment to these values by maintaining a quality assurance management system that is certified to BS EN ISO 9001

Download our Quality Policy 2021
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  • British Standards Institution
  • WCM
  • British Standards Institution
  • WCM